TERMS & CONDITIONS

ORDERING, PAYMENTS & COLLECTION POLICY

DESCRIPTION OF PRODUCTS
Images with our products have been provided for illustrative purposes only and Cobb Lane does not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

When we become aware of any misdescription, we reserve the right to correct any error or omission.

ORDERING PRODUCTS
Our products are supplied and delivered to customers within Australia. By purchasing a product through our website, you acknowledge that you are over 18 years of age.

When ordering from us, you will be required to provide your name and address for delivery, your email address, telephone contact details, and credit card information. We undertake due care with this information however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus.

Your order will be accepted or rejected within two days of placing the order. If we have not responded to you within two days, your order is deemed to be rejected. We are not required to give reasons for objecting your order, however, the most likely reason for rejecting the order will be that we do not currently have that product in stock.

Once you have submitted an order through our website, you may not cancel the order even if our acceptance or rejection of your order is still pending.

All risk or loss of damage to the goods passes to you when we dispatch the goods. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to Cobb Lane.

ORDERING PERISHABLE GOODS
Our range of perishable products include pastries, bread, cakes, cookies, doughnuts, and seasonal baked goods.

CANCELLATIONS
If you decide to cancel your order and provide more than 48 hours notice, a full refund will be provided. If less than 48 hours notice is provided, no refund will be provided.

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CURRENCY AND FINANCIAL TRANSACTIONS

All prices on our website are in Australian Dollars and are inclusive of GST (where GST applicable). We reserve the right to amend our price list at any time without prior notice. If you have placed an order, we reserve the right to cancel your order should our prices change.

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We do not store any Credit Card Details at all, and we use a secure Third Party Provider to process all Credit Card transactions.

ORDER COLLECTION

Collection will be available for the date & location you have selected as long as the minimum order notice has been met and we have the product in stock. If you cannot collect on that day please contact us to make other arrangements on 03 9939 5579 or eat@cobblane.com.au. Please bear in mind the products are perishable and may not be at their best if collected on subsequent days.

RETURNS & EXCHANGE POLICY

At Cobb Lane, we pride ourselves on the quality of our products and services. Great care is taken when creating each order. We want everyone to love our products. 

RETURNS

Please choose carefully when purchasing our products as a "change of mind" return will not be provided on perishable goods such as food items. 

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EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at eat@cobblane.com.au or call us on 03 9939 5579 within 24 hours of receiving your items so we can organise a solution. Please provide photos of the defective or damaged product.

PRIVACY POLICY

This policy sets out how we handle personal information.

WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT? 

We collect certain personal information about visitors and users of our website. The most common types of information we collect are things like: email addresses, contact details, payment information, transactional details, support queries, and web analytics data.

HOW WE COLLECTION INFORMATION
We may collect personal information directly when you provide it to us, and automatically as you navigate through the website.

When you provide personal information to us via the website you’re consenting to us collecting and using that information in line with this policy. You are likely to provide personal information when you complete account registration and buy products on our website, submit feedback, enter a contest, or send us communication.
 

If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions or access the full range of features available through our website.

PERSONAL INFORMATION WE COLLECTION ABOUT YOU FROM OTHERS
Although we generally collect personal information directly from you, we may on occasion also collect information about you from other people (such as the payment provider account details required to process a transaction) and by using tracking technologies such as cookies, web beacons and other web analytics software or services.

HOW DO WE USE PERSONAL INFORMATION?
We may use your personal information in order for us to:
 

• Provide you with services described on the website, like to verify your identity when you sign in, to facilitate and process transactions that take place on the website, to respond to support tickets and to help facilitate the resolution of any disputes. 

• Customise our services and website, like advertising that may appear on the website, in order to provide a more personalised experience.

• Update you with operational news and information about our website and services like to notify you about changes to our website, website disruptions or security updates.

• Provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services which we feel may interest you.

• Carry out technical analysis to determine how to improve the website and services we provide.

• Monitor activity on the website, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the website.

• Manage our relationship with you, like by responding to your comments or queries submitted to us on the website or asking for your feedback.

• Manage our legal and operational affairs.

• Provide general administrative and performance functions and activities.

WHEN MAY WE DISCLOSE YOUR PERSONAL INFORMATION?

We may disclose personal information to people like:
 

• Subcontractors and service providers who assist us in connection with the ways we may use personal information (as set out above)

• Our professional advisers (lawyers, accountants, financial advisers etc). or required by law to do so.

• A purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase.

• Other people where we are authorised

HOW DO WE STORE YOUR PERSONAL INFORMATION? 

We store personal information that are managed by us and/or our service providers, and occasionally hard copy files. Personal information that we store is subject to security and access controls, including contact details and password authentication and data encryption where appropriate.

HOW CAN YOU ACCESS YOUR PERSONAL INFORMATION? 

You can access some of the information that we collect about you by contacting us. You also have the right to make a request to access other information we hold about you and to request corrections of any errors in that information. To make an access or correction request, contact us using the contact details at the end of this policy. Important updates, and need-to-know messages. By using our website you agree that we do not need to include opt-out facilities in those messages.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our websites may not work properly in your case.

COOKIES & WEB ANALYTICS

Where we have your consent to collect personal information (e.g if you have subscribed to one of our e-mail lists or have otherwise indicated that you are interested in receiving offers or information from us), we may send you marketing communications about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future.

If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to access your account and update your e-mail address information in your account and sign-up again.

If we send e-mails with commercial content we will generally include an “unsubscribe” facility that you can use to opt-out of further communications – to opt-out, just follow the instructions in the e-mail. We might not include an opt-out facility in important operational and service-based e-mails concerning things like your purchases, the user terms, 

For more information about cookies, web beacons and similar technologies read information on www.allaboutcookies.org.

Generally speaking, when you visit our website, there's certain information that's recorded which is generally anonymous information and may not reveal your true identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details: your IP or proxy server IP basic domain information your Internet service provider is sometimes captured depending on the configuration of your ISP connection the date and time of your visit to the website the length of your session the pages which you have accessed the number of times you access our site within any month; the size of file you look at the website which referred you to our website the operating system which your computer uses.

Occasionally, we may use third-party advertising companies to serve ads based on prior visits to our website. These advertising companies use cookies to anonymously collect data. No personally identifiable information is collected by these cookies. The anonymous data they collect is kept separate from the personal information about you as a user.

INFORMATION YOU MAKE PUBLIC OR GIVE OTHERS

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that information. There are lots of ways that you may find yourself providing information to other people, like when you share information via social media, or make contact with another user via our website. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our website, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

WHEN WE NEED TO UPDATE THIS POLICY

We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will be effective straight away. We’ll usually publish information about changes to be made to this policy on our website – but please be aware that it is your responsibility to check-in and make sure you keep up to date with any changes to this policy.

HOW CAN YOU CONTACT US? 

If you have any questions about our privacy practices, please contact us in writing at Cobb Lane 1-3 Taylor Street, Yarraville  VIC 3013.

Cobb Lane Privacy Policy v1, effective date 1st December 2018

If you have any concerns about how we have been managing your personal information, or if you think we have not been complying with Australian privacy law, you can make a complaint in writing to us. We will consider your complaint and contact you to resolve the matter. For more information about privacy issues in Australia and protecting your privacy, please visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au

That's it for the Privacy Policy. Thanks for reading! Knowing this stuff is the best way to understand how your personal information is used and how best to manage it.

LINKING POLICY

If you wish to establish a link to the Cobb Lane website, you must seek our prior written consent. If Cobb Lane consents to you linking to this website, you agree to link at your own risk. You should only link in a manner which clearly signifies that they will be moving from your website to this website. Cobb Lane will not be liable in any way for any loss or damage caused to you as a result to your link to this website. You agree to continually indemnify Cobb Lane against any loss, damage or any expense suffered by Cobb Lane as a result of your linking to the website.